Useful automation with clear boundaries.
KullGrid keeps conversational help separate from the systems that control access, bookings, payments, plans and the state of your business.
Built around workspaces, access, rules and records.
Workspaces stay separate, actions are limited by role, outside changes are verified and important actions can be reviewed.
Separate workspaces
KullGrid services and data models carry workspace context, so one business is never treated as another business’s data.
Role-based access
Admin, operations, finance, technician, cashier and agent screens are protected by role and capability checks.
Verified external events
Incoming events are checked for the provider’s signature and duplicates, and routed to the right workspace before anything changes.
Audit records
Sensitive actions leave records that help your team see who or what changed important information.
Rules stay in charge
AI can help understand and reply, while booking, payment, stock, access and plan systems stay authoritative.
Human takeover
Authorised people can take over a conversation, review an exception and return control once it is understood.
Map the controls to your setup before launch.
Review workspace boundaries, roles, provider checks, audit records, retention and takeover procedures with your team.
- Use named team accounts and assign the lowest suitable role
- Keep provider credentials and webhook secrets out of source control
- Review service, booking, cancellation, deposit and refund policies
- Decide when the team must take over or approve an exception
- Confirm contractual privacy, retention, recovery, residency and compliance needs
Review your requirements with the team.
Bring your access, payment, data-handling, audit and takeover questions to a focused review.
